UNLIMITED – Terms and Conditions
In these terms: “We” or “Us” means the Work.Life company you signed up with online. “You” or “Member” means the company/individual signed up online to Unlimited. “Premises” means shared workspace at Work.Life allocated to Unlimited membership.
1. Unlimited Membership Benefits
Subject to the terms of this Agreement we will provide You with the following facilities during Opening Hours:
(i) Use of allocated areas within any Work.Life Premises (“Premises”);
(ii) Use of the shared internet connection;
(iii) Use of meeting rooms, subject to availability in accordance with the charges set out below in Unlimited Charges. No refunds will be given for bookings that are made and then not used.
(iv) Use of printers/copiers/scanners in accordance with the charges set out below in Unlimited Charges.
(v) Access to exclusive Work.Life events, promotions and benefits.
(vi) Unlimited Charges are inclusive of: Maintenance and cleaning of the shared workspace; Front desk and guest services; UK landline and UK mobile call charges using one of our phone booths; Waste and confidential waste disposal.
Use of the Premises is subject to sufficient space being available at the Premises to accommodate safely and comfortably the Members wishing to use the space at any one time. We will determine the capacity levels and our decision in respect of such shall be final and binding. There may be times when space is not available, and you are refused entry to the Premises.
2. Additional Services
The following additional services are available to Work.Life Unlimited members upon request, and subject to additional charges. See your Membership Manager for information and pricing:
- a) Additional Meeting room credits
- b) Registered Business Address
- c) Call forwarding and answering service
- d) Locker rental
3. Opening Hours
Regular Business Hours: means 8.30am to 5.30pm on Regular Business Days
Regular Business Days: means Monday to Friday, excluding any national holidays
3.1 Work.Life will be staffed during Regular Business Hours on Regular Business Days.
3.2 You will have access to the Premises 24 hours a day, 7 days a week
3.3 You will have access on national holidays unless communicated otherwise
3.4 We reserve the right to shorten or amend the above hours at any time. In the event that we make any such changes we shall give you as much notice as possible. There may be circumstances, which are outside of our control, where we cannot give you advance notice of such changes.
4. Printing/Copy Credits
4.1 Unlimited Members are entitled to “Fair Usage printing”, which means 250 black and white prints and 20 colour prints per Member, per month.
4.2 The balance in the number of print-outs is reset at the end of each calendar month.
4.3 Additional printouts and copies are charged at 5p per A4 black and white print, 20p per A4 colour print, 20p per A3 black and white, 40p per A3 colour.
5. Mail Handling Services
5.1 We offer a mail handling service to Unlimited Members
5.2 If You choose to use this service You must collect your post from the Premises during Regular Business Hours. All post must be collected on a regular basis.
5.3 If You choose to use this service You must collect your post from your Premises during Regular Business Hours. All post must be collected on a regular basis.
5.4 It is Your responsibility to provide any additional information requested and this service will not commence until this information has been supplied to our satisfaction.
5.5 We do not take responsibility for any lost items.
5.6 We shall not accept any item which exceeds 5kg in weight, 50cm in any dimension or 1 cubic foot in volume.
5.7 We retain the right to return to sender any post or parcels that are not collected within 1 month of receipt.
5.8 No warranties are given for the availability of our staff to sign for or forward mail delivered to the Premises outside Regular Business Hours.
6. Meeting Room Bookings
6.1 Unlimited Members receive discounted meeting room pricing over non-members. The discount is 50%. All meeting room pricing can be found on the website work.life/meeting rooms.
6.2 To keep our meeting rooms as available as possible for all members we ask that when You book a meeting room to please arrive on time. If You do not arrive for Your meeting room booking within 15 minutes of the start time, we will move Your booking to an ‘unattended meeting room booking’. Unattended meeting room bookings will be charged at £25+VAT.
6.3 Cancellation Policy: You are able to cancel meeting room bookings up six (6) hours prior to the start of Your meeting without being charged. For cancellations within 6 hours of the start of your meeting Your booking will be moved to an unattended meeting room booking by a member of the Work.Life team.
7. Rules and Regulations
7.1 Use of the Premises is subject to sufficient space being available to accommodate safely and comfortably the members wishing to use the space at any one time. We will determine the capacity levels.
7.2 You are not entitled to bring in guests under your membership without booking a meeting room. If you do require your guests to use non-meeting room facilities, they will need to sign up as a new member.
7.3 Your guests attending a meeting in a pre-booked meeting room must sign in and out at the front desk every time they enter and leave the Premises.
7.4 You must not carry on any activity or business on the Premises which is dangerous, offensive, noxious, illegal, immoral, or which may become a nuisance, annoyance or inconvenience to Us or other users or any neighbouring premises.
7.5 You will not alter or install any wiring, IT or telecommunications connections without permission from Us.
7.6 You will maintain the facilities in their existing condition and notify Us immediately should any damage occur. You will be responsible for any damage that You or your guests cause to any such facilities.
7.7 You will use the facilities in a way that regards the rights and interests of other users, this includes but is not limited to; noise levels, the amount of space You are utilising, your use of the wireless connection.
7.8 You will not do anything which might invalidate any insurance policy covering part of a building or which might increase the premium. A copy of our insurance policy is available on request
7.9 You are entirely responsible for safety of your property and possessions while using the Premises and all such items must be removed when you leave each day, except for property stored in the pre-paid lockers provided. Property left in the pre-paid lockers is still your responsibility. We accept no responsibility for any loss or damage to your Members or any visitor’s property while using the Premises whether caused by negligence or otherwise.
7.10 You should maintain insurance for your personal property. Such items are not covered under Our insurances. You are responsible for the acts and conduct of your guests.
7.11 You must not allow your keycard to be used by anyone else and you must not “tailgate” someone else when entering or leaving the Premises.
7.12 You will not make copies of any keys or other means of entry to the Premises or lend, share or transfer any keycards to any third party.
7.13 If You lose your keycard, we will arrange for a replacement at £10 per keycard.
7.14 You will not use the name “Work.Life” or use pictures or illustrations of the Premises in any advertising, publicity or other purpose, without our prior consent.
7.15 You will not take or copy information belonging to other members or their guests without their permission.
7.16 You will not bring pets or animals into the Premises without our prior permission, with the exception of guide/ hearing dogs.
7.17 You may not use London locations more than 1 day per week total if you are billed from Reading or Manchester.
7.18 It is Your responsibility to ensure You and Your employees are aware of the health and safety risks and take adequate care when in the space. Please see our Health & Safety noticeboard for our policies and fire evacuation documents to make sure you are aware of Work.Life’s health & safety procedure.
7.19 We have a bandwidth fair usage policy to ensure everyone has fast WiFi. In the event that excessive usage of bandwidth on a consistent basis is detected we will contact you to propose a suitable solution, for example a dedicated line, just for you! If you decide to decline the suggested solution and the excessive usage continues, we reserve the right to restrict your access at our discretion. An example of excessive resource usage would be someone using more than 5% of the available bandwidth over a period of 24 hours. This would be more than 80GB of downloads in a 24 hour period (which is way more than your monthly data allowance!) per person.
7.20 Acceptable Use Policy (“AUP”): Work.Life does not monitor or exercise control over the content of the information transmitted or stored by our Members, and you the Member assumes all responsibility for such information. The Service may only be used for lawful purposes according to the laws of England and Wales. Sending bulk unsolicited email and violations of system or network security are prohibited. Activities which demonstrably incite denial-of-service attacks (for example the use of “bots” or “flaming” – general anti-social behaviour in online forums etc) are prohibited. Use of the Service for illegal sharing or distribution of software and other intellectual property is prohibited.
8. Unlimited Charges
8.1 All Member Fees and other charges are exclusive of VAT.
8.2 Payments are to be made by Direct Debit
8.3 The Member Fees cover the memberships only for You
8.4 We can alter the Member Fees at any time on one month’s notice to you. If you do not accept the change in the Member Fees you will be entitled to terminate the Membership
8.5 Payments will be taken on the first working day of the month, unless otherwise agreed in writing. All Member Fees which are due to be paid must be paid to Us, in full and cleared funds, within 14 days of the start of the relevant month.
8.6 If you fail to pay Your Member Fees or other charges owed to Us within 14 days following the due date We reserve the right at our absolute discretion and with immediate effect to exclude Your access to the Premises, or suspend Your membership until the arrears are paid, or terminate Your membership.
8.7 If payment via Direct Debit fails on more than two occasions, we may require You to pay a non-refundable administrative fee of £50+VAT.
8.8 We further reserve the right to pursue any and all remedies available to it under applicable law, including reporting you to applicable credit reporting agencies, in the event of any unpaid invoices hereunder.
8.9 All late payments (those over 14 days from the due date) shall bear interest at 8% per annum plus Bank of England Base Rate, such interest being calculated from the due date until payment. This is in addition to an administration charge per outstanding invoice of £40 for debts under £1,000, £70 for debts under £10,000 and £100 for debt over £10,000.
8.10 Member Fees cover all the services set out in paragraph 2 and are inclusive of maintenance and cleaning of the Premises; front desk and guest services; waste and confidential waste disposal; and printing stationery and consumables.
8.11 We reserve the right to charge you from the location you use most frequently, regardless of if you signed up there initially.
9. Termination
9.1 This Agreement shall start when You confirm Your Unlimited membership online and will finish at the end of your chosen month as long as a minimum of 5 days notice is given.
If you give notice anytime during the month before the final 5 days then you will finish on the last day of that month. If you give notice within the last 5 days of a month then you will be obliged to pay fully for the following month.
9.2 We shall be entitled to terminate this Agreement immediately by written notice (i) in the event You are in breach of any of your obligations under this Agreement or (ii) otherwise at any time upon the expiry of 1 (one) calendar month written notice to You.
9.3 Termination of this Agreement shall not affect the rights of either party in connection with any breach of any obligation under this Agreement which existed prior to the date of termination.
9.4 Following termination of this Agreement, we will be entitled to dispose of your property remaining at the Premises and charge You the disposal cost without any obligation to You to store such property. We shall not be liable to You by reason of the disposal and You shall indemnify us in respect of any claim made by a third party. Following termination of this Agreement we will not forward or hold any mail.
9.5 If You use our Registered Office service, it is your responsibility to change your address to a new address prior to termination of the membership. You hereby give your irrevocable authority for Us to change your Registered Office at Companies House to any other address You have given us previously after seven (7) days following termination of the Membership.
10. Miscellaneous
10.1 We may at any time alter these Unlimited Member Terms and may alter Unlimited charges and other charges. All changes will be e-mailed to members and/or posted on our website 28 days prior to them taking effect. By agreeing to the terms of this Agreement and by using the Membership, You accept that You are obligated to check our website for any changes to these terms and are bound by them. In addition, You agree that You will have been duly notified of the relevant alterations when an email has been sent by us or on our behalf to the email address You have provided.
10.2 Any notice or other communication given under this Agreement can be in writing and delivered by hand or sent by pre-paid first-class post or other next working day delivery service to the address given by You in your online application. A notice or other communication given under this Agreement may be given by e-mail but shall only be accepted when receipt is confirmed.
10.3 You agree to indemnify us and keep us indemnified against all losses, claims, demands, actions, proceedings, damages, costs, expenses or other liability in any way arising from this Agreement and any breach of your obligation contained in this Agreement and the exercise of any rights given by this Agreement.
10.4 Other than in respect of death or personal injury caused by our negligence we shall not be liable for the death of, or injury to You or your employees, customers or invitees or for damage to any property of theirs or for any losses or damages or other liability incurred by them in the exercise or purported exercise of the rights granted by this Agreement.
10.5 This Agreement, the membership and the use of the Premises does not create any landlord and tenant relationship between You and us.
10.6 This Agreement is personal to You. You cannot assign your rights or obligations under this Agreement or share the benefits of this Agreement with anyone else.
10.7 We cannot accept liability for any loss of business, data, etc. by reason of interruption of or failure to provide services when we are carrying out maintenance or due to matters outside of our control.
10.8 This Agreement constitutes the entire agreement between You and Us and supersedes and extinguishes all previous agreements. This Agreement may not be altered except as may be agreed by You and Us in writing or as permitted by this Agreement.
10.9 Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty that is not set out in this Agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in this Agreement.
10.10 If any provision of this Agreement is invalid or illegal then the Agreement will be treated as excluding the invalid or illegal provision.
10.11 You agree that We may process, disclose or transfer any personal data that We hold on or in relation to You provided that We take such reasonable steps to ensure that it is used only to full Our obligation under this Agreement, for work assessment and fraud prevention or to make available information which We reasonably consider may be of interest to You.
10.12 In order to utilise all the functionalities offered by Us, it may be necessary to install software onto your or your employees’ computer. In addition, from time to time at your request We or our sub-contractor may help troubleshoot problems You may have in trying to access certain functionalities such as printing or accessing the internet. You agree that We or our sub-contractor shall not be responsible for any damage to Your computer system relating to such technical support or downloading and installation of any software; We do not assume any liability or warranty in the event that any manufacturer warranties are voided; and offer no verbal or written warranty either expressed or implied regarding the success of any such technical support.
10.13 We reserve the right to claim and keep Small Business Rates Relief to which You may be entitled in respect of your occupation and use of the Premises. At our request, you will complete and sign the appropriate application forms.
10.14 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation.
10.15 You are responsible for maintaining the accuracy of the names of the Members on the Work.Life portal. Changes to the individuals designated as Members must be notified to Us in writing by You with the full details of any new or departing Member and the effective date of any such change. Only those individuals set out on the Members List shall be deemed to be “Members” and entitled to the benefits described in these Terms. If the number of Members exceeds the number allocated under Membership Details. You shall be required to pay an additional fee. We reserve the right to limit the number of additional members in connection with the membership.
11. Data Protection
11.1 We process all personal data provided by You to Us in accordance with our privacy policy, a copy of which is available on request and can also be found on the work.life website.
12. Indemnity
12.1 You shall indemnify us in full against all costs, expenses, damages and losses, including any interest, fines, legal and other professional fees and expenses incurred by Us as a result of or in connection with any claim brought against us by anybody as a result of any action, or omission to act by You, any of Your Members or any of Your Guests.
13. Our Disclaimer and Limitation of Liability
We do not guarantee uninterrupted access to the internet and phones at the Premises. We shall not be liable for any losses suffered by You, or any of Your Members or Guests as a result of any disruption in service, or any other issues, with the internet connection we provide or any phone connections, use of printers or copiers or any other software or hardware provided at any of the Premises; nor shall We be liable for any losses suffered by You or any of Your Members or Guests as a result of the closure of any of the Premises at any time or refusal of entry at any time.
Other than in respect of death or personal injury caused by our negligence We shall not be liable for the death of, or injury to You or Your Members, employees, or Guests or for damage to any property of Yours or theirs or for any losses or damages or other liability incurred by You or them in the exercise or purported exercise of the rights granted by the membership.
We cannot accept liability for: (a) any loss of business; (b) loss of use or corruption of software, data or information; (c) loss or profits; (d) loss of or damage to goodwill; (e) indirect or consequential loss by reason of interruption of or failure to provide Our services at any time.
Notwithstanding paragraph 12.3 and subject to 12.2, Our total liability to You, whether tort (including negligence) for breach of statutory duty or otherwise, arising under or in connection with the Contract shall be limited to the Membership Fees paid by You in the 12 months preceding such breach.
In order to utilise all the functionalities offered by Us, it may be necessary to install software onto Your or Your employees’ computers. In addition, from time to time at Your request We or our sub-contractor may help troubleshoot problems You may have in trying to access certain functionalities such as printing or accessing the internet. You agree that We or our sub-contractor shall not be responsible for any damage to Your computer system relating to such technical support or downloading and installation of any software; We do not assume any liability or warranty in the event that any manufacturer warranties are voided; and offer no verbal or written warranty either expressed or implied regarding the success of any such technical support.
14. General
14.1 We reserve the right to review and alter these Terms to reflect the changing needs of the business and to comply with new legislation. All changes will be e-mailed to Members and/or posted on Our website 28 days prior to them taking effect. You will be bound by the new terms from the effective date (as notified)
