Work.Life Meeting Rooms
Terms and Conditions
1. Introduction
1.1 These are the terms and conditions which shall apply to the use of Work.Life Meeting Rooms
1.2 By proceeding with Your Booking You agree to accept these Terms and Conditions.
2. Definitions
2.1 In these Terms and Conditions, the following definitions shall apply in there Terms:
Booking means Your booking of a Meeting Room.
Booking Confirmation means the booking confirmation sent to You following Your request for a Booking;
Regular Business Day means Monday-Friday, excluding Bank Holidays.
Cancellation Fee means any Fee payable in connection with the cancellation by You of a Booking;
Equipment means equipment available to You to use for the duration of a Booking;
Fees means our fees for the provision of Services to You including the amounts payable for the hiring of Meeting Rooms and for any additional Services provided to You and any Cancellation Fees;
Invoice means any invoice sent to You in connection with the supply by us of Services to You;
Meeting Rooms means furnished office space for You to use on a temporary basis for conferences or meetings or other similar commercial purposes at any of the Premises;
Premises means any building or property owned or managed by us, by any other company in our group, or by any associated company containing Meeting Rooms which are the subject of a Booking;
Services means the making available by us to You of Meeting Rooms-
Terms and Conditions means these terms and conditions;
Website means our Website at through which Your Booking is to be made.
We, our and us shall be deemed to include references to Work.Life, the Premises containing the Meeting Rooms;
Work.Life means Work.Life Holdings Limited or any of its subsidiaries or group companies.
You and Your references to Yourself and to any persons permitted or invited by You to use the Meeting Room.
Catering means food provided by our trusted catering partner, City Pantry. We do not assume liability of responsibility for City Pantry’s actions.
3. Bookings
3.1 Meeting Rooms are booked by You submitting Your Booking on the Website, via telephone or by attending the front desk of any of our Premises.
3.2 We will send You a Booking Confirmation [by email] recording the details of that Booking. By proceeding with Your Booking, You agree to be bound by these Terms and Conditions.
3.3 You will need to pay for Your Booking in accordance with paragraph 4 below (as applicable). You will not have access to the Meeting Room until the booking is paid for (if payment is not received 48 hours prior to Your Booking We reserve the right to cancel Your Booking without further notice ).
3.4 If You do not vacate the Meeting Room by the agreed time We reserve the right to make additional charges for the Booking.
4. Catering
We have chosen City Pantry as a trusted partner to provide catering for meeting room bookings, however, we do not assume liability or responsibility for any of City Pantry’s actions.
4.1 If You are ordering catering in advance (over 48-hours) a 50% deposit will be charged to You at the time of ordering.
4.2 We are unable to take orders for meeting room bookings happening within the next 24 hours.
4.3 If You are ordering within 24-48 hours of the meeting room booking you must pay 100% of the cost at the time of booking and You will not be offered any refund if the booking is then later cancelled.
4.4 To get a full refund You must cancel 48-hours prior to the booking. If You miss the cancellation window your deposit will not be refunded.
4.5 If You are eligible for a refund, We will refund you within 14 days of your cancellation date.
4.6 If Your payment is declined or failed this may result in an incomplete food order and therefore your food will not be delivered on the day.
4.7 You agree to leave the meeting room clean of any food or drink and clear of any rubbish once you have finished.
5. Fees and Payments
5.1 The Fees payable for a Booking (which exclude VAT) will be the prices set out on the Website;
5.2 At the time of Booking You will be required to pay a 20% non-refundable deposit for the Booking;
5.3 48-hours prior to the Booking the remaining balance will be taken automatically from Your account. If payment is refused we will make a second attempt to take payment and if it refused again your Booking will be cancelled automatically
5.4 If You wish to amend Your Booking there will be a Fee charged of 20% of the initial Booking Fee (See Paragraph 5);
5.5 You must pay for the Booking by card at the time that each Booking is made via our payment service provider;
5.6 In the event that You require any additional Services that are notified to us following the date that You make Your Booking, any Fees in respect of such Services shall be payable at the time such Services are requested;
5.7 If You wish to make any change to Your Booking, You can do so by notifying a Work.Life team member, either at the front desk at the Premises where Your Booking was made, in person or by telephone to Work.Life. Please notify us of any changes as soon as possible. We will let You know if the change is possible and, if it is possible, We will let You know about any changes to the Fees payable in respect of such Booking or anything else which would be necessary as a result of Your requested change. We will then ask You to confirm whether You wish to go ahead with the change. If You do not wish to go ahead with the change, Your Booking shall remain unaltered unless You wish to cancel Your Booking.
5.8 If You wish to go ahead with amending the Booking a Fee of 20% of the original Booking Fee will be charged.
5.9 In the event that the original venue is unavailable we reserve the right to change the allocated and confirmed Meeting Room to an alternative room of similar size and quality to the one originally booked if possible within the Premises otherwise within another Work.Life location.
5.10 There may be occasions where, due to circumstances beyond our control the Services may be affected. We reserve the right to make any changes necessary to Your Booking until such time as We are able to resume normal performance.
5.11 If We need to change Your Booking, We shall notify You of such change as soon as possible and You shall be entitled to cancel Your Booking accordingly. In such an instance, no Cancellation Fee shall be payable by You in accordance with paragraph 5.
6. Cancellation
6.1 If You need to cancel the Booking made by You, the Cancellation Fees set out in this paragraph 5 shall apply.
6.2 Cancellations can be made by contacting a Work.Life team member at the front desk of the Premises where Your Booking was made, by telephone or by email.
6.3 In the event that you cancel your booking more than 2 Regular Business Days or more prior to the date of a Booking, no Cancellation Fee shall be payable, however the 20% security deposit is still non-refundable in this circumstance.
6.4 In the event that you cancel your booking less than 48 hours prior to the date of a booking, a cancellation fee equal to the total fee for that booking shall be payable.
7. Use of Meeting Rooms & Equipment
7.1 You will use the Meeting Rooms and Equipment strictly for the purpose of and in accordance with the details and length of time for Your Booking.
7.2 You will not use the Meeting Rooms or the Equipment to carry out any activity or business on the Premises which is dangerous, offensive, noxious, illegal, immoral, or which may become a nuisance, annoyance or inconvenience to us or other users or any neighbouring premises.
7.3 You will maintain the Meeting Room in its existing condition and notify us immediately should any damage occur. You will be responsible for any damage that You and/or Your Guests cause to the Meeting Room, Equipment or the Premises.
7.4 You will give us adequate advance warning of any unusual activities taking place within the Meeting Rooms. We reserve the right to refuse such activities taking place should they be deemed to interfere with other clients.
8. Our Disclaimer and Limitation of Liability
8.1 We do not guarantee uninterrupted access to the internet and phones at the Premises. We shall not be liable for any losses suffered by You, or any of Your Guests as a result of any disruption in service, or any other issues, with the internet connection We provide or any phone connections, use of printers or copiers or any other software or hardware provided at any of the Premises; nor shall We be liable for any losses suffered by You or any of Your Members or Guests as a result of the closure of any of the Premises at any time or refusal of entry at any time.
8.2 Other than in respect of death or personal injury caused by our negligence We shall not be liable for the death of, or injury to You or Your Members, employees, or Guests or for damage to any property of Yours or theirs or for any losses or damages or other liability incurred by You or them in the exercise or purported exercise of the rights granted by the Contract.
8.3 We cannot accept liability for: (a) any loss of business; (b) loss of use or corruption of software, data or information; (c) loss or profits; (d) loss of or damage to goodwill; (e) indirect or consequential loss by reason of interruption of or failure to provide Our services at any time.
9. Governing Law and Jurisdiction
The Contract is governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation (including no contractual disputes or claims).
